Privacy Policy

1. Who controls your data

The data controller is S Q SOLUTIONS LIMITED, Mclaren Guise Associates Limited, 293 Lincoln Road, Henderson, Auckland, 0610, New Zealand. For any privacy request, contact support@solutionsgoup.com.

2. What we collect

• Account data: name, email, and authentication details.
• Time-audit inputs: the hours and notes you enter to generate reports.
• Payment data: handled by Stripe; we receive limited billing metadata, never your full card number.
• Usage & device data: cookies and similar technologies (see our Cookie Policy).

3. How and why we use it

We use your data to provide the service, generate your reports, process payments, provide support, send service messages, and improve the product.

Legal bases (GDPR): performance of our contract with you (providing the service), your consent (e.g. analytics cookies and marketing email), and our legitimate interests (securing and improving the product).

We never sell your personal information, and we never use your time-audit data for performance evaluation.

4. Sharing & sub-processors

We share data only with service providers who help us run Flowsolve, under contract: Stripe (payments), our cloud hosting and database provider, email delivery, and analytics. Each acts on our instructions.

5. International transfers

Your information may be processed outside your country, including in the United States and the European Union. For EU/UK transfers we rely on Standard Contractual Clauses.

For New Zealand users (Privacy Act 2020, IPP 12): some recipients are overseas and may not be subject to privacy protections comparable to the New Zealand Privacy Act. By using the service you acknowledge this overseas disclosure.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict your data, to object to certain processing, and to withdraw consent. CCPA/CPRA residents have the right to know, delete, correct, and to opt out of "sale"/"sharing" (we do not sell or share your personal information).

To exercise any right, email support@solutionsgoup.com or use our Contact page. We respond within the timeframes required by law (GDPR: one month; CCPA: 45 days). You can also complain to your local regulator, including the New Zealand Office of the Privacy Commissioner.

7. Security & retention

We use reasonable technical and organisational measures to protect your data. We keep personal data only as long as needed to provide the service and meet legal obligations; when you delete your account we delete or anonymise your data, except where retention is legally required.